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Why Shop at Letterfolders.com
A letter from the president.
Well that is simple. We entered this market years
ago with frustration of online vendors not actually
carrying and/or stocking the products they sold.
One day I ordered a product from a online office
vendor. I was dismayed to find out that this vendor
was on backorder so I tried another-too make a
long story short I went from vendor to vendor
to find that all were on backorder. I came to
the conclusion that the actual manufacturer was
the one on backorder and vendors simply drop shipped
to reduce costs involved with stocking products.
The bad news is, when companies don't stock there
are delays in production times, shipping times
and accurate descriptions of products. Letterfolders.com
was created in frustration of this. We now carry
/stock 95% of all products you see--what does
that mean?
#1 your order ships fast, most
times sameday.
#2 We can accurately describe, measure and test
a product before shipping.
#3 Since we stock our products our discounts from
our vendors are unmatched.
Secure Shopping-You can
trust our site and all information you enter--Here's
why
Every time you send your credit card number and
your billing and shipping information through
our secure online ordering system, our administrator
is using the industry-standard Secure Sockets
Layer (SSL) technology to prevent the information
from being intercepted. Your personal information
is also encrypted when shipping instructions are
transferred to our fulfillment headquarters. We
are a member of the Better Business Bureau and The
United States Chamber of Commerce ( Proof of our
commitment to customer service ) We're now also
scanned DAILY by ScanAlert which insures we're
hackersafe--look for the logo-
For Reseller opportunity and /or Wholesale pricing
email:info@letterfolders.com
or call 800.844.0962
If you are a Manufacturer wanting us to carry
product email:info@letterfolders.com
or send your inquire by mail to:
Letterfolders.com
23A Poplar St.
E.Rutherford, NJ 07073
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Items can only be returned within 30 days from purchasing
date.
After 30 days please refer to the manufacturer warranty.
If any item fails or is defective, see manufacturer’s warranty. Buyer pays return shipping for any return, unless wrong item was shipped or unit is defective.
If you receive an item that appears to be broken or damaged during shipment, please call us immediately so we may issue a call tag for pick up-this must be done within 24hrs (damaged merchandise must be replaced – no credit will be issued)
Returns may be subject to a 30% restocking fee on the original purchase price (restocking fee will not be applied to returns for defect or damage).
Contact us at info@LetterFolders.com
for a return authorization code. Returns will not be accepted without a valid RMA number. If a return is sent without a RMA restocking fees of up to 50% may apply.
Once you receive your return code, mail complete
contents, including all original packaging (original
packaging with ALL contents must be completed
with any return), with a note detailing the return
reason to:
Letterfolders.com
RMA#: ____________
190 Veterans Dr.
Northvale, NJ 07647
Please note if your return does not include all
original packaging and all accessories there will
be a 30% restocking fee accessed.
Please note you are required to give us a chance
to troubleshoot your item before issuing a RMA--If
you refuse this option a 30% restocking fee will
apply.
A credit will be issued or posted to you by check
(less restocking fee), regardless of payment method,
as soon as we receive your return. We highly recommended
you send any return with insurance and tracking-without
proof of delivery we can not be held liable.
2. Use original packaging when possible:
- Secure each unit in 2-inch thick foam rubber or bubble wrap in a corrugated box.(do not use newspaper, shredded paper or plastic wrap)
- Reference the RMA Number on the outside of each box.
3. Ship to the return address above via the carrier of your choice. Letterfolders.com will not be responsible for shipments for which the carrier cannot provide proof of delivery.
- You must pay shipping charges when sending packages to Letterfolders.com.
- No collect shipments will be accepted without prior authorization from Letterfolders.
- Shipments arriving at Letterfolders with charges due are subject to being returned (unrepaired) with all charges, including return expenses, due and payable by the originator.
Any return without a valid RMA# will be refused and shipped back at the customer's expense.
Please call 800.844.0962 with questions.
* Shipping charges are not refundable.
IMPORTANT** If you place an order and refuse said order you will be responsible for a 30% restocking fee and all shipping fees.
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Customers may exchange any new item that is in
perfect working condition, complete with all original
packaging, to our return address and receive store
credit, less shipping and restocking fee. This
store credit may be applied to any product offered
by Letterfolders.com.
Please see our return policy page for details
on obtaining a return authorization number.
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Please inquire via email for a shipping quote
on items that have a $0 shipping option. Please
note because of our volume with UPS we pass our
discount on to all our customers.
All items are shipped at standard Fedex and UPS
Ground rates (fixed amounts).
Some items can be upgraded to UPS 2-day (East
& Central US) or 3-Day (West Coast) FREE!
**Please note any order that is entered in-correctly
( only by the customer ) and shipped to a wrong
address you will be responsible for shipping fees
to re-ship the item. If a customer does contact
us to cancel an order and it does ship, again
if refused you will responsible for shipping both
ways plus a 20% restocking fee.
Our free shipping promotion is only on selected
items.
Shipping is only FREE when stated on product
page. And only orders over $100 or more
** Any two item free shipping promo only valid
if second item is $19.99 or more **
Please inquire via email for a shipping quote
on said items.
Free shipping is not available for international
& Canadian orders.
Some items must be shipped via LTL freight (
via Old Dominion, Watkins, or Central Express-other
may be used ) These items ( large shredders, copiers,
items over 100lbs. or too bulky to ship via UPS
will be quoted after your order is placed.
Shipping and handling costs typically range from
$10 to $35 per machine ($4 to $6 for smaller items),
depending on the weight and shipping location.
An exact amount will be provided once the order
is placed. Again please note some items will have
to ship via LTL Trucking, most large shredders
and copiers. We pass our industry 50 to 60% discount
on to you the customer
****FREE SHIPPING promotion
only applies to certain items****
ALL SHIPPING AND DISCOUNT PROMOTIONS DO NOT
APPLY TO INTERNATIONAL CUSTOMERS, HAWAII, ALASKA,
PO BOXES, CANADA, AND AUCTION CUSTOMERS
UPS
Fedex
If you need an air delivery, please specify
on your order form, and we will send a quote before
we ship.
"Our 10% off Promo does not apply to specials."
"10% off Promotion: Orders must be over $50
but below $300 to receive the discount."
*** Our 10% off Promo does
not apply to specials
*** 10% off Promotion: Orders must be over $50
but below $300 to receive the discount.
*Guaranteed Delivery for Chanukah
and Christmas does not apply to shipments to Alaska,
Hawaii, Puerto Rico and APO addresses.
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We gladly accept international orders. Since
our bank does not allow us to accept credit card
payments from outside the North America, you should
pay via International Bank wire-transfer. Email,
call or fax us with your order, and we will get
back to you quickly with your total, excluding
shipping, and the bank and bank routing information.
Once the funds transfer is complete, and you have
arranged shipping, we will ship your order.
Other pre-payment options are as follows:
- Send cash, certified cashiers check or money
order (USD)
- Use a US Credit card which can be confirmed
- Use a verified PayPal, Billpoint, Yahoo Direct
Cash, Bid Pay or Payfast.com account
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If you need a tracking number, please email
your name and address or order # (if known) to
info@LetterFolders.com.
We will respond within 2 hours.
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Our low prices always include shipping! If you find the same product at a lower advertised price (total must include shipping) from our competitor, we'll beat it — GUARANTEED. Simply send the ad or web link to info@letterfolders.com
* Ask about our free shredder offer-find a lower
price-place an order--we'll beat that price and
give a free shredder
Please
call 800.844.0962 with questions.
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Our
Upgrade Policy
If the item you ordered is no
longer in stock Letterfolders.com has the
right to replace that item with an equivalent
item of equal or higher ( not a lesser) value.
If for any reason you are not happy with the
upgrade please contact us at 800.844.0962
to arrange an exchange ( a complete return
may incur a restocking fee.)
Letterfolders.com
Privacy Policy
Pop Pop Industries LLC. DBA Letterfolders.com
has created this privacy statement in order to
demonstrate our firm commitment to privacy issues.
The following discloses the information gathering
and dissemination practices for this Web site:
http://www.letterfolders.com/ /p>
Letterfolders values the privacy of all site
visitors and customers and does not provide individually
identifiable information to third parties.
What is unique about Lettefolders.com is that
we do not collect your information ( emails, phone
#'s, addresses ) for ANY third party advertisements
and ALSO internal advertisements. We take pride
in the notion that our customers are not bombarded
with spam or any other type of marketing that
is prevelant in this day in age.
If a customer chooses to provide personally identifiable
information to Letterfolders by making a purchase,
faxing information, requesting additional information
through email or telephone, or communicating directly
with Letterfolders, this information remains secure
and will not be used for anything other than the
purpose for which it was obtained.
To process an order made on our shopping cart,
we require information such as your name, billing
address, phone number, email address, shipping
address and credit card information. This information
is relayed to us via our shopping cart service,
hosted by Coresense Hosting Services and transmitted
using SSL Technology.
Letterfolders.com may also collect your computer's
IP address to help track and prosecute any fraudulent
orders.
If you have any questions about this privacy
statement or the practices of this site, you may
contact:
Pop Pop Industries LLC. Letterfolders.com,
23A Poplar St.
East Rutherford, NJ 07073
800.844.0962
Email:
info@letterfolders.com
Digimarc
and the Digimarc logo are registered trademarks
of Digimarc Corporation.
The "Digimarc Digital Watermarking" Web Button
is a trademark of Digimarc Corporation, used with
permission.
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